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Frequently Asked Questions

Lead times vary from a few days up to 4-6 weeks, just depending on the item. However, most items arrive within 2 to 3 weeks. Feel free to give us a call to find out the lead time on a specific item.
We currently do not sell parts. Contact us
We have an extensive network of technicians all over the country that do service calls to our customers’ homes. Please email us at info@artifexsp.com and provide your invoice number and we can put you in touch with someone locally.
All of our refurbished machines are completely shopped out, meaning that the playfields are cleaned and waxed, all rubbers and bulbs are replaced and we do touch up work on the cabinet as needed. They are play tested to make sure everything functions 100%. The high-end restorations are a whole new level of restoration. The cabinet gets completely sanded down to bare wood and new cabinet artwork is applied. We install a new coin door and new legs, so the cabinet looks brand new. We put in a brand new, clear coated playfield (the clear coat helps protect the playfield so that it will not wear down over time). We install all new plastics and ramps. The finished product is a machine that is even better than it was brand new because new machines didn’t come with clear coated playfields. It takes us around 2-3 months to complete one high-end restoration. It is also extensively tested to ensure it is working 100%.